Mr. M.K. Joshi

Head - Customer Care

Dear Customers,

Welcome to BMR EV Customer Care.

On behalf of the entire BMR EV Customer Care Team - Passenger 2-Wheeler Vehicle Business Unit, it is my great pleasure to have you become a part of our ever growing family.

At BMR EV, our constant endeavor is to keep our customers at the core of our service by providing them with support at all times of need. Being one of the most trusted Indian companies in the automotive industry, we work together as a family to achieve our single focused goal – to keep evolving ourselves to serve you better.

Keeping the above goal in mind, we have our three core service promises which we abide by – Responsive, Reliable, and Best Value.

Responsive - to cater to your service requirements & provide end to end after sales support.

Reliable - consistently dependable high quality service.

Best Value - services & products to suit vehicle needs

Through our wide network of workshops and skilled manpower, we ensure covering the length and breadth of the country to cater to every service need. Our workforce of skilled and certified technicians are equipped with the latest special tools and equipment to ensure that your vehicle stays in the best condition.

As a customer centric organization, we strongly believe and deliver our service brand promise through the below offerings:

Value Care (AMC) – A maintenance plan that provides substantial savings through protection against inflation and price volatility of consumables. It covers all services and repairs including labor, parts and consumables. Value Care ensures that your vehicle gets a long and smooth life through quality service at any of the BMR EV Authorized Workshops.

Extended Warranty - Extend the benefits that you enjoy under warranty, by one or two more years, to protect your 2 Wheeler for a longer duration/distance. The extended warranty will cover mechanical and electrical breakdowns in your 2-Wheeler, and it starts immediately after expiry of the original warranty.

24 X 7 ON ROAD ASSISTANCE - We have tied up with TVS Auto Assist (India) Limited to ensure that you get immediate and hassle free service in the event of any 2 Wheeler breakdown. In the event of any mechanical or electrical breakdown or an accident, all you have to do is call our helpline number +91 799-799-1161, and we will reach your location at the earliest to provide help.

Grievance Cell - You can reach out to our grievance cell via grievence@bmrev.in

Escalation - Incase of unresolved issues please feel free to reach out to via the following escalation matrix

We sincerely thank you for extending continuous support and providing us with an opportunity to serve you. Assuring best of our services at all times. Happy Motoring.

Yours Faithfully,

M.K. Joshi

Head – Customer Care

Domestic & International Business